Review is an online academic and business writing service that is based in the United States and boasts that it mostly uses native-English speaking writers (95%) This review is meant to provide a detailed summary of the service itself – is policies, salient features, benefits, customer ratings, and so forth. In preparing this review, a number of review sites were used, including site jabber, scam advisor, Facebook, glass door and the BBB. ratings in the 5 categories are based upon a compilation of actual customer reviews found on the above-mentioned sites. 

FreshEssays Features

Types of Writing Services

  • Academic Writing: Students from high school through graduate level programs can utilize the services of this company. Absolutely any type of academic assignment is listed on its site – essays, papers, lab reports, presentations, book reviews, projects, homework, case studies, theses, dissertations.
  • Admission Services: Offerings include admissions and scholarship essay writing, and cover letters.
  • Editing Services: the company states that one of the most important FreshEssays benefits is its professional editing service, available to students and business/career professionals.

Policies and Procedures

Initial FreshEssays reviews of the site itself did not present published policies. Ultimately, we were able to find them through the “Sitemap” feature listed at the bottom of the home page. There are the normal writing service policies that include terms and conditions, privacy, guarantees, no-plagiarism pledge, etc. A good FreshEssays alternative placement might be to place a link to these policies at the top of the home page, so that potential customers do not have to search for them.

Quality/Quality Control

FreshEssays testimonials published on its site and on many of the review sites are mostly positive; however, there are some customer comments that speak to late deliveries or lack of order completion without notification from writer or company; other complaint appear regarding the writing quality itself and the apparent lack of editing, although the company clearly states that all writing is subjected to a full review and check for plagiarism by its editing staff.

Customer Relations

FreshEssays has a customer support department that is available 24 hours a day, and customers appreciate that they may contact someone at the company by telephone, as well as by email or chat.

The company also assures its customers that they will have complete privacy in the use of its writing services and that it does not share customer information with others.

Each customer receives a personal account and can use that account to communicate with the company representatives or the assigned writer.

FreshEssays also has a clear “revision” policy that outlines how a customer requests revisions to a completed work with which s/he is not fully happy.

Ordering Process

There is an on-site order form that allows each customer to provide all details of the desired writing project. Writers are assigned by the company according to all factors of the order – academic level, type of writing, research requirements, and stated deadline. Customers may choose any of the standard format styles.

Pricing prices are published in charts on its site, and there is a link to those charts at the top of the home page. Prices are broken down by academic level, per page, and by deadline requirements. It is unclear why prices do not vary based upon research requirements. It appears that a basic high school essay, with no research requirements, for example, will be the same price per page as a research paper of the same length and deadline parameters.

FreshEssays does have a discount plan that includes coupon codes and special promotions that do offset prices somewhat.

Summation has been in business for 5 years and to do business in over 30 countries. Its site is easy to navigate, although some important features (e.g., policies) should have their own links.

Pricing should perhaps be revised to reflect the differentiated amount of work a writer may have to conduct in order to meet research requirements of individual customers.