Our continuing mission is to provide consumers of writing services with accurate and objective reviews of such services. This review is of PaperHelp.org, a company that has been in business for about five years. It has been prepared using the same criteria for evaluation that we use for every writing service. The evidence we collect in order to examine the criteria include all pages of the website, including a review of writing samples, PaperHelp.org testimonials, products and services offered, pricing, special features, feedback and comments which we have found on the web, and our evaluation of a research paper which we ordered and received from the site. The Paper Help review which follows is a summary of all of these factors.
Products and Services
Paper Help focuses primarily on academic products and services. As such, it offers every type of writing assignment a student might face in high school, college and/or graduate programs through the doctoral level. As well, it offers editing and proofreading, admissions, scholarship, and personal statement essays, multiple-choice test taking, and resume and CV services.
Its customer support department is open 24/7 by phone, live chat and email. We “tested” this by calling the toll free number at several different times and were able to speak with a member of that support team each time. We did ask detailed questions and were referred to the website to find the answers, either within the written policies or on the FAQ page.
Several factors relate to being trustworthy, including following customer instructions, on-time delivery, guarantees of such things as privacy and revisions, and security for both customer personal and financial information.
In reviewing PaperHelp customer reviews found on social media and other consumer review sites, we learned that, as a rule, customers were satisfied that their orders were delivered on time and that their specifications were followed. Further, there were no reports of any breach of personal information. Although we were unable to find a Paper Help BBB membership, there were no complaints filed against the company.
Payments methods are by major credit cards and PayPal, and there is a third-party secure payment processing system in place.
For all of these reasons, we are able to state that PaperHelp.org is not a fraud or scam.
Writing Quality/Writer Expertise
In viewing some of the sample writings on the site, we can say that, for the most part, the written products adhered to the topic of the work. Most of the samples were coursework assignments, with questions and answers. The few essays we read did contain some grammatical and word usage errors – similar to the errors we discovered in the research paper that was delivered to us.
There is no information regarding the writers and their qualifications or company hiring processes. We can only judge writer quality, therefore, from customer feedback and from the quality of writing in the research paper we received. We will state that the writing is adequate, although some of the grammar and word usage errors were cause for some concern.
Pricing and Discounts
There is a link to Paper Help prices, and that link brings a chart of sorts the lists a price per page based upon the study level of the customer, the type of writing product requested, and the deadline requirements. A basic essays begins at $10/page with a 14-day delivery window and ranges upward to $56/page for doctoral level products. We found the pricing on admissions and personal statement essays to be quite high, beginning at $41/page and ranging upward as the deadline requirement narrowed. Other pricing falls within the average range. Our paper of 8 pages was $136.
PaperHelp discounts are somewhat hard to find. There is a link at the very bottom of the page called “extra features” and it provides information about a discount plan. Once order totals equal $500, a 5% discount applies for all subsequent orders. A $1000 total orders figure nets a 10% discount. There is also a bonus plan with a percentage of one’s order cost applied as a bonus to a subsequent order. At the top of the home page, there is a small announcement of a PaperHelp.org promo code for a 10% discount on a first order. The company also indicates that signing up for emails and following the company on Twitter will net additional random promotions for which customer will be given Paper Help coupon codes.
A title page and revisions are offered for free. Other features come with a fee, to include $10.00 for a title page or a plagiarism report; $5.00 for each copy of a source that the writer used; and $15.00 for an abstract. Customer can also choose VIP service for a flat fee of $15.00 and that will ensure more personalized service.
PaperHelp pros & cons can be summarized as follows: the company does fulfill its obligations to produce and deliver writing products on time; there are some concerns for the grammar and composition quality; the company does charge fees for things that other companies provide for free. Overall, therefore we would apply a PaperHelp.org rating of “Fair-to-Good.”