Principles of Business Excellence – Essay Example
Business excellence is something that every business – whether it is small and privately owned or a global corporation – struggles to achieve. Business excellence is generally considered an ongoing, effective use of practices from managers that improve and refine all aspects of the business. Business excellence includes ongoing improvements, extensive beneficial research and the prevention of future conflicts or problems within the business.
There are several guiding principles to achieving business excellence. They revolve both around customer satisfaction and management techniques, and contribute to a professional, productive work environment. The principles of business excellence include the following:
- Customer satisfaction. Achieving business excellence means understanding and providing what customers want. This not only include high-quality goods and services, but respect. Considering the desires and comments of customers and stakeholders makes these clients more likely to trust and depend upon the business. Valuing clients and their input is a key foundation to business excellence.
- System improvements. When it comes to the procedures in businesses, not all of them are as effective or fluid as some companies would like to believe. With the constant implementation of new technologies, it’s important for businesses to introduce new, more efficient procedures, policies and programs on a regular basis. Pruning inefficient practices and establishing simpler codes can make both employees and customers happy and more productive. Using research, data and other information can help determine more effective strategies for learning and working. By doing this, the entire business can improve dramatically and move towards total business excellence.
- Leadership and community building. The best businesses are built on great leadership and cooperation. Those businesses with tight-knit, cooperative and supportive employee communities are far more likely to be successful. Managers and other leaders can inspire such morale and lead by example, ushering their entire business towards a hardworking, efficient future.
- Ethics. No business will ever be deemed excellent if it does not employ ethical practices. Businesses that support diverse employment will not only abide by government laws, but also promote understanding between various individual employees. Businesses that embrace cultural, racial, ethnic, physical and other differences are more likely to have a successful, respected business.
- Adaptability and sustainability. Businesses need to be able to meet changes and unexpected incidents with quick response and effective measures. They must also ensure to take the environment into account, using methods and practices that support sustainable living. By considering the environment and remaining flexible in a changing world, businesses are more likely to survive and achieve business excellence.